Back-office operations, made precise with AI tooling
Cindral configures extraction, matching and advisory workflows for shared service teams in George Town and across Peninsular Malaysia. No vague promises — just configured routines, documented outputs and staff who know how to run them.
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Why Cindral
We started from a specific frustration: back-office teams in Malaysia handling 400–900 documents a month, spending serious hours on manual keying and reconciliation that extraction tools could handle. The gap was not the AI — it was the configuration, the threshold calibration, the integration into whatever ERP the client already uses.
Cindral fills that gap. Three engagements, each scoped to a specific operational problem. Our team is based in George Town, Penang, with delivery work done on-site and remotely across the country. We hand over working tooling plus the documentation for your clerks — then step back.
Three operational problems. Three configured tools.
Document Extraction
Supplier invoices, delivery notes and receipts — structured and pushed into your accounting system with a clerk review queue for low-confidence entries.
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Reconciliation Tooling
A matching engine that pairs statement lines to internal records and flags what it cannot resolve — every judgement stays with your finance team.
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Process Advisory
For operations directors preparing a transformation case — process mining, staff shadowing, a target operating model and a phased headcount plan.
Learn more →From scoping to handover
Each engagement follows the same discipline: understand the current state, configure the tooling against real data, calibrate thresholds, then hand over with documentation.
Scoping & Layout Sampling
We review a representative sample of your documents — real layouts, real edge cases — and map which fields matter to your downstream system.
Configuration & Calibration
Extraction routines and matching rules are built against your actual data. Confidence thresholds are set so your clerks see only the entries that warrant a second look.
Integration & Handover
Output connects to your ERP or accounting platform. Staff receive a handbook or onboarding session. Accuracy and exception reports are included.
Layout-agnostic extraction that earns its keep
Teams processing mixed supplier formats — some PDFs, some scanned, some with three-column tables — spend a disproportionate amount of time on keying. The extraction routine handles that work and sends low-confidence items to a review queue rather than pushing bad data downstream.
Scope covers layout sampling, configuration, one system integration and a clerk handbook. Delivery: three weeks from sample receipt.
Discuss your document volumes
Matching tooling that keeps every decision with your team
The tool pairs incoming statement lines against internal records using fuzzy matching rules built from your own reconciliation logic. Anything it cannot confidently resolve goes into an exception workspace with notes, ageing and an audit trail — your finance staff make the call.
Two calibration rounds are included, plus an operating procedure and staff onboarding. Six-week delivery. This is operational tooling — not advisory work on financial matters.
Talk about your reconciliation cycleWhat you get — and what you do not
We configure tooling. We do not replace your finance or operations function, and we do not make representations about regulated professional work.
Documented handover
Every engagement ends with a handbook or procedure your team can follow independently.
Calibrated thresholds
Confidence levels set against your real data — not defaults from a demo environment.
ERP integration
Structured output connects into your existing accounting or ERP system — not a standalone silo.
Staff onboarding
Clerks and team leads receive onboarding so the tooling runs without us present.
How we work
Fixed scope, plain language
Each engagement is described in a short scope document before any work starts. What is covered, what is not, what is delivered at the end.
Judgement stays with you
Our tooling surfaces information and flags exceptions. Financial decisions, approvals and regulatory work remain entirely with your team.
Real data, then calibration
We configure against a sample of your actual documents. Accuracy reports run on real throughput, not synthetic test sets.
Engagements & pricing
Three fixed-scope engagements. Prices in Malaysian Ringgit. Each engagement ends with working tooling, documentation and staff who know how to operate it.
Invoice & Receipt Extraction
Reads supplier invoices, delivery notes and receipts across varying layouts. Structured line items are returned to your accounting or ERP system; low-confidence entries go to a clerk review queue. Scope covers layout sampling, extraction configuration, confidence threshold, review queue and one system integration. Includes an accuracy report and a clerk handbook.
- Aimed at shared service centres handling 300+ documents monthly
- Delivery: three weeks from sample receipt
- Accuracy report + clerk handbook included
Reconciliation Support Tooling
A matching tool that pairs statement lines against internal records and proposes explanations for differences it cannot resolve. Every judgement remains with your finance staff. Scope covers rule capture, fuzzy matching configuration, an exception workspace with notes and audit trail, and reporting on ageing unmatched items.
- Built for teams reconciling multiple accounts monthly
- Two calibration rounds + staff onboarding included
- Delivery: six weeks
Back-Office Process Advisory
A B2B advisory engagement examining how a shared service function is structured — handoffs, queue design, approval layers, and where extraction tools would reduce rework. Scope covers process mining from system logs, staff shadowing across four functions, a redesigned target operating model and a phased plan with effort and headcount implications.
- For heads of shared services and operations directors
- Two steering committee presentations included
- Delivery: twelve weeks
What teams say after delivery
The extraction configuration handled our mix of local and overseas supplier formats better than we expected. Clerk review time dropped noticeably in the first week of live operation.
The reconciliation tool flagged patterns in our unmatched items we had not noticed manually. The exception workspace gives the team a clear view of what is aging and why.
The advisory engagement was grounded — process mining from our actual system logs rather than interviews alone. The target operating model reflected our real team structure and the headcount numbers were presented plainly.
Common questions
What document types does the extraction service handle?
The scope covers supplier invoices, delivery notes and receipts. During the layout sampling phase at the start of the engagement, we review a sample of your actual documents — typically 40–80 — so configuration reflects your real mix, including multi-column formats, scanned pages and non-standard local supplier layouts.
How does the reconciliation tool handle judgement calls?
It does not make them. The matching routine proposes explanations for differences it cannot resolve with confidence, and those items go into an exception workspace. Your finance staff review, annotate and decide. Every resolution is logged in the audit trail. The tool is operational support, not a substitute for financial judgement.
Which ERP or accounting platforms does the extraction output connect to?
One system integration is included in the invoice extraction engagement. Which platform that is depends on what you use — the scoping conversation covers integration requirements early so we can confirm feasibility before work starts. If your platform requires a non-standard connector, that is discussed at scoping, not mid-delivery.
How long do engagements run and what is the delivery timeline?
The extraction engagement runs three weeks from sample receipt. Reconciliation tooling is six weeks, including two calibration rounds. The process advisory engagement runs twelve weeks and includes two steering committee presentations. All three have fixed scope — the timeline does not extend because requirements changed post-scoping.
What happens at the end of the advisory engagement?
You receive a written target operating model document and a phased implementation plan with effort and headcount implications set out plainly. The two steering committee presentations happen during the engagement — the final one walks your leadership through the model and the phased plan. The document is yours to use for internal decision-making.
How is client data handled during configuration?
Document samples and system log data shared during an engagement are used only for configuration and calibration within that engagement. Data handling terms are set out in the engagement agreement before work starts. We do not retain your operational data beyond the engagement period.
Start with a scoping conversation
Cindral
Sat: 9:00 am – 1:00 pm
Sun & Public Holidays: Closed